Draft for owner and legal review. This page is a structure only. Every business rule is marked “To confirm” because ARC has not yet confirmed its terms. Do not publish until each section is completed and reviewed by a qualified legal adviser.

1. About these terms

These terms apply to services booked with ARC Car Transport (“ARC”, “we”). [To confirm: legal entity name, registered address if different, GSTIN if applicable]

2. Quotes

Each booking is based on a written quote that states the route, vehicle, services and price, and lists any charges that may apply separately. [To confirm: quote validity period; what happens if details given at enquiry turn out to be different]

3. Booking and payment

[To confirm: how a booking is confirmed; advance amount; accepted payment methods; when the balance is due; whether taxes are included]

4. Customer responsibilities

[To confirm: vehicle condition and documents, removing personal items, fuel level, accurate addresses, being available at pickup and delivery, legal ownership / authority to ship]

5. Items not accepted

[To confirm: rule on personal belongings, prohibited goods and items left inside vehicles]

6. Pickup, condition record and delivery

[To confirm: condition inspection at pickup and delivery, who signs, and how differences are recorded]

7. Transit times

[To confirm: whether transit times are estimates, and how delays caused by events outside ARC’s control are handled]

8. Insurance, damage and claims

[To confirm: insurance or cover offered, what it includes and excludes, ARC’s liability, claim procedure and time limits for reporting damage]

9. Storage and waiting

[To confirm: rules if the customer is not available to receive the vehicle, and any storage or waiting charges]

10. Cancellations and refunds

See our Cancellation and Refund Policy.

11. Governing law and disputes

[To confirm: governing law and jurisdiction, as advised by your legal adviser]

12. Contact

Near Shani Mandir, 102/2135 Back Side, Tagore Nagar, Vikhroli East, Mumbai, Maharashtra 400083, India · +91 76668 19191