Car and Bike Transport FAQs
Answers to the questions customers ask most often about moving a car or bike with ARC.
Quotes and pricing
How do I get a quote?
Use the quote form or call +91 76668 19191. Share the pickup and delivery cities, the vehicle model and your preferred date. We reply with a written quote.
Why don’t you publish fixed prices?
The cost depends on the distance, route, vehicle size, pickup and delivery points, packing and timing. A written quote for your exact shipment is more accurate than a general price list.
Can anything be charged in addition to the quoted amount?
Anything that may be charged separately is listed on your written quote. [To confirm: confirmed list of possible separate charges] If your plans change after booking — a different address or date, for example — the quote may need to be revised.
How do I pay?
[To confirm: payment methods, advance amount and when the balance is due]
Car transport
What is a car carrier service?
Your car is loaded onto a truck designed to carry vehicles and transported to the destination, instead of being driven on the road. Read more about car transport.
How should I prepare my car?
Wash it, photograph it, remove personal belongings and loose accessories, keep only a little fuel, and make sure it starts. The full checklist is on the car transport page.
What documents do I need?
[To confirm: documents ARC requires for car transport]
Is my car insured during transport?
[To confirm: transit insurance / cover details]
Bike transport and packing
How is a bike packed?
The tank, mirrors, lights, levers and body panels are wrapped in protective material. For extra protection you can choose a wooden crate. See bike transport.
What is wooden crate packing?
A wooden frame built around the packed bike so it stays upright and separate from other cargo. See wooden crate packing.
Do I need to empty the fuel tank?
[To confirm: ARC’s fuel rule for bikes]
Pickup, delivery and updates
Can someone else hand over or receive my vehicle?
Yes. Tell us the person’s name and phone number before the pickup or delivery date.
What should I check at delivery?
Compare the vehicle against the condition recorded at pickup before signing, preferably in daylight. Note anything new on the delivery document and photograph it.
Can I track my vehicle online?
We do not currently offer live online vehicle tracking. For a status update, call us or use the shipment update request form. [To confirm: how status updates are given, e.g. phone call / WhatsApp / SMS]
How long will transit take?
It depends on distance, route and carrier schedule. We share an expected timeline with your quote and tell you if it changes.
Bookings and cancellations
How do I cancel or change a booking?
Contact us as early as possible. The rules are set out in our Cancellation and Refund Policy. [To confirm: confirm the policy before publishing this answer]
Which areas do you serve?
We are based in Vikhroli East, Mumbai. Coverage depends on the route; see Service Areas or ask us about your route.
Didn’t find your answer? Contact us.