Draft for owner review. Sections describing how this website works are accurate for the website as built. Sections marked “To confirm” need the owner’s input, and the full policy should be reviewed by a qualified legal adviser before publication.

1. Who we are

ARC Car Transport, Near Shani Mandir, 102/2135 Back Side, Tagore Nagar, Vikhroli East, Mumbai, Maharashtra 400083, India. Phone: +91 76668 19191. Email: [To confirm: business email]. [To confirm: legal entity name and type, e.g. proprietorship / partnership / company]

2. Information we collect through this website

Quote requests: name, email address, phone number, pickup location and delivery location.
Shipment update requests: name, phone number, booking or docket reference, and optionally email and a message.
Reviews: name, optional city, service used, rating and review text (published after approval), plus email, optional phone and optional booking reference (never published).
Technical data: to prevent spam and abuse, we store a one-way coded value (a hash) derived from your IP address, not the IP address itself. Our hosting provider may keep standard server logs. [To confirm: hosting provider name and its log retention, if known]

We do not ask for payment card details or government ID numbers through this website.

3. How we use it

To reply to your enquiry and prepare your quote.
To find your booking and give you a status update.
To check that a review comes from a customer and, if approved, to publish your name, city (if given), rating and review.
To protect the website from spam and misuse.

[To confirm: any other uses, e.g. sending booking confirmations; marketing messages only with consent]

4. Where it is stored and who can see it

Submissions are stored in a database on our web hosting account and are viewable only through a password-protected admin area used by ARC staff. [To confirm: whether a copy of each enquiry is emailed to the business inbox, once email delivery is configured]

We do not sell your personal information. [To confirm: any third parties data is shared with, e.g. transport partners who carry out your booking]

5. Cookies and analytics

Public pages of this website do not set cookies. A single essential cookie is used only when an ARC administrator logs in to the admin area. [To confirm: update this section if you add Google Analytics, Google Ads tags, Meta Pixel or chat widgets]

6. How long we keep it

[To confirm: retention period for enquiries and reviews, e.g. enquiries deleted after N months] Administrators can delete individual enquiries and reviews from the admin area.

7. Your choices and rights

You can ask us to access, correct or delete the personal information you submitted, or withdraw consent to publication of your review, by contacting us using the details above. [To confirm: grievance officer / contact person and response time; legal review of obligations under the Digital Personal Data Protection Act, 2023 and applicable rules]

8. Security

The website uses HTTPS, the admin area is password-protected with limited login attempts, and customer details submitted through forms are never displayed publicly (except approved review names, cities, ratings and text).

9. Changes

We will update this page if our practices change and revise the “Last updated” date.